Overview: This article offers a guide on how to view performance notifications in SmartHub.
1. Log in to SmartHub using your Admin credentials through the following link: https://smarthub.amazon.in/
2. Navigate to the Performance tab, where you can check for any performance notifications or strikes related to Order Defect Rate, Late Ship Rate, Order Cancellation Rate, and Return Rate.
3. If there is a performance strike, it will appear as follows:
4. You can click on "Download Performance Report" to see the customer order IDs associated with the performance strike.
5. Below are the Performance Targets:
| Performance | Order Defect Rate | Late Ship Rate | Order Cancellation Rate | Return Rate |
| Target | 0.05% | 0.05% | 0.05% | 30% |