SmartHub Performance

Overview: This article offers a guide on how to view performance notifications in SmartHub.

1. Log in to SmartHub using your Admin credentials through the following link: https://smarthub.amazon.in/

2. Navigate to the Performance tab, where you can check for any performance notifications or strikes related to Order Defect Rate, Late Ship Rate, Order Cancellation Rate, and Return Rate.

3. If there is a performance strike, it will appear as follows:

4. You can click on "Download Performance Report" to see the customer order IDs associated with the performance strike.

5. Below are the Performance Targets:

Performance	Order Defect Rate	Late Ship Rate	Order Cancellation Rate	Return Rate
Target	0.05%	0.05%	0.05%	30%

Note: The performance page on SmartHub displays performance strikes received only for Seller Flex orders. For other channels such as Easy Ship, Flipkart, Myntra, Snapdeal, and Meesho, any performance strikes will be visible on their respective marketplace panels.

If you need assistance or have questions about SmartHub Performance, you can reach out to the support team via email at [e-mail]

Or

Via WhatsApp

📲 New WhatsApp Support Number: [phone]
🕛 Availability: 10 AM – 7 PM, Monday to Sunday