Overview: This article provides a step-by-step guide on how to apply for a holiday on SmartHub for Seller Flex orders.
Holiday Guidelines -
- You need to apply at-least 5 days in advance before your holiday start date.
- Please ship all pending orders before your holidays to avoid any performance penalty.
- Edit or Delete Holiday options are not available when CPT is cancelled by Amazon.
- You can apply for maximum of 2 consecutive holidays. For a larger duration you'll have to opt for site shutdown by raising a case to Seller Flex Ops team.
- Holidays applied through the SmartHub panel will only apply to Seller Flex orders.
- For other marketplaces/channels such as Easy Ship, Flipkart, Myntra, Snapdeal, and Meesho, please apply holidays directly from their respective marketplace panels.
1. Log in to SmartHub using your Admin credentials through the following link: https://smarthub.amazon.in/
2. Navigate to Settings and select Holidays.
3. Click on "Add Holiday".
4. Select the From date, To date, and the Reason for Holiday. Once done, click on Add Now.
5. The holiday will be successfully created and will appear as shown in the image below:
6. To make changes, click on Edit, or to remove the holiday, click on Delete.
Note:
For longer durations, you will need to request a "site shutdown" by raising a case with the Seller Flex Ops team.
To do this:
- Log in to SmartHub and go to: https://smarthub.amazon.in/contact-us
- Raise a case with the appropriate team for resolution
While submitting the case, please ensure:
1. Select the relevant issue from the 'Issues' dropdown
2. Update the 'Subject' appropriately
3. Provide a clear and detailed 'issue description'
4. Attach supporting documents, if applicable
5. Add your 'email ID' before submitting
Once the case is raised, you can track its status and follow up via Seller Central.
You may also connect with your respective Seller Flex Ops POC for quicker assistance, or contact the Seller Flex team directly at 08068174731.