Overview: This article provides step-by-step instructions on order processing for Amazon Easyship and Amazon Sellerflex.
1. You have to log in to SmartHub using your Admin credentials and the following link: https://smarthub.amazon.in/
2. Once you are logged in to SmartHub, navigate to the side menu and select order summary.
3. This page will show you the orders as per the earliest pick-up time (You have to process the orders whose pick up time is earliest). You can filter the order summary page based on channel and dates.
4. You can start processing all the orders as per the earliest pickup time shown in the order summary page. Just click on order hyperlink under “New” and start the order processing.
5. In order processing workflow, first you need to pick the product from shelf and bring to the packing station in your warehouse, pack the product at packing station and then the order will be shipped.
6. Under order summary, picking the order is first step. Click on “Pick”, go to “Create”. This will show you the orders whose pick list needs to be activated.
7. Select the check box of all orders for which you are activating the pick list, and then click on “Activate Pick List”. This step will activate the pick list for the orders.
8. Once the pick list is activated, go to “Active pick lists” to view the activated pick list IDs. This page shows all the active pick lists, and you have to start packing all the ones shown.
9. You have to click on the pick list IDs hyperlink to start packing the order. This is the first step in order processing where you will pick the product from shelf and bring to the packing station.
10. Once you click on the pick list ID, below page will show up. Here, click on “Print pick list” (This will print a list of all the items that need to be picked up by the picker from the shelf and bring to the packing station).
11. Once you have picked all the items from shelf, you have to click on “Start Packing”.
12. In this step, you have to “Scan or enter the SKU” and click enter. From this step, you will start packing the order.
Note: The warehouse picker will be scanning the product, and automatically the SKU will populate in the box. If there are multiple quantities in the package, all the products should be scanned.
- Invoice information (Enter this once the product is billed in your POS - this is optional). You can enter your POS or ERP invoice number here for your sales records.
- Box information (select the box information). You get the preconfigured box dimensions here to select from. This step is needed to make sure you select the correct box for shipping the product based on product dimensions.
- You also have the option to create custom boxes here depending on your product dimensions.
13. Select the Hazmat Label check box (If applicable for your product).
- Hazmat guidelines:
- You have to select the Hazmat label check box if your product is Hazmat.
14. In case of order processing for Amazon Easyship, the pick-up schedule will be selected automatically (you will also have an option to edit this schedule). Click Save.
- In case of “Amazon Sellerflex orders”, you do not have to select the pick-up date and time. Pick up date and time will be automatically selected for Sellerflex orders.
- Click on “Confirm and proceed”, in case of “Sellerflex orders” and you will be getting confirmation of successfully printed: shipping label and invoice.
- To view the pick-up date and tracking ID for Amazon Sellerflex orders, you have to navigate to Orders > All orders. Filter the page by Status: Packed and channel: Amazon Sellerflex.
- This is how the expected pick-up date will show in case of Amazon Seller flex orders.
15. After confirming all details, like box information, hazmat label and pick up schedule, click on “Confirm and proceed” to finish the packing for the “Amazon Easyship order”.
16. You will get confirmation: “Successfully printed: shipping label, invoice.”
Note: This step will send the printout to your connected printer for a shipping label and invoice. Pack the box and scan the shipping label.
17. You have to scan the shipping label/tracking ID. Once done, you will get the confirmation “Great! Orders have been packed for this pick list”.
- Note: Once done, you can enter the next pick list ID and start packing the order.
18. Once the order is packed, the delivery agent will pick up the order as per the scheduled pick-up date and time. The delivery agent will scan the shipping label or tracking ID from the box, and then the order status will change to "shipped".
19. Navigate to Orders > Ship, filter the product handover by date and channel. This step will show the shipped orders and the pending handovers.
20. Click on order hyperlink under “Shipped”. This step will show the shipped order details.
21. Here you will be able to view shipped order details like shipment ID, shipment tracking ID, carrier and the shipout time for the shipped orders.